Shipping Policies

Shipping Information for Raissayame.com

At Raissa Yame, we strive to provide a seamless and efficient shipping experience for all our customers. Here, you will find detailed information about our shipping policies, procedures, and expectations.

Business Hours

Our business hours are from Monday to Friday, 9 AM to 6 PM ET, excluding weekends and national holidays. Orders placed outside of these hours will be processed the next business day.

Customer Responsibility

We kindly ask all customers to ensure that their shipping information is accurate at the time of checkout. If you need to update your shipping address, please contact our customer service team within 24 hours of placing your order. While we cannot guarantee changes before dispatch, we will do our best to assist you.

Contact Information

For any inquiries or updates regarding your order, please contact us at: info@raissayame.com

Shipping & Delivery

  • Tracking Number: Once your order is shipped, please allow 2-3 business days for the tracking information to be updated by the courier.
  • Free Shipping: Domestic orders qualify for free standard shipping on orders of $50 USD or more. All other shipping rates, including international, are calculated at checkout.
  • International Shipping: International orders are subject to customs procedures, which may affect delivery times. We do not ship to P.O. boxes or military addresses. Duties and taxes vary by destination and are calculated at checkout.
  • Quoted Prices: All prices are listed in USD. At checkout, prices are displayed in your selected local currency.
  • Undelivered Packages: Shipping, taxes, insurance, and other applicable fees are non-refundable for refused or undeliverable shipments.

Shipping Timelines

  • Order Processing: Orders are packed, fulfilled, and dispatched in the order they are received. Once your shipping label is created, you will receive an email with tracking details.
  • Delivery Estimates: Orders typically take 1-3 business days to be processed and dispatched. Additional 2-3 business days may be needed for tracking updates.
  • Potential Delays: Shipping estimates may be delayed during sales, events, promotions, holidays, or new releases.

Domestic Orders

  • Shipping Time: Typically shipped within 3-4 business days.
  • Delivery Time: Usually takes an additional 3-4 business days from dispatch.
  • Tracking Updates: Allow 1-3 business days for tracking updates.

International Orders

  • Shipping Time: Typically shipped within 5-10 business days.
  • Delivery Time: Usually takes an additional 5-10 business days from dispatch.
  • Tracking Updates: Allow 3-7 business days for tracking updates.

Shipping Couriers

  • Domestic: We use USPS, UPS, and FedEx. Standard shipping has a flat rate of $8.95 USD.
  • International: We use UPS Worldwide and DHL Express.

Troubleshooting & Support

  • Stuck in Transit: If your package hasn’t been scanned or updated after 5-18 business days, contact the shipping courier first, then reach out to our customer service with your order number and proof of inquiry.
  • Incorrect or Missing Items: Contact customer service within 2 days of delivery with your order number and photos of the packing slip and received items.
  • Damaged Items: Report damaged items within 2 days of delivery with your order number and photos of the damaged items.

Free Shipping Eligibility

  • Domestic Orders: Free shipping on orders of $50 USD or more.
  • International Orders: Ineligible for free shipping. Taxes and shipping rates are pre-calculated at checkout.

Address Changes

To request a change to your delivery address, contact our customer service team within 24 hours of placing your order. Provide your order number and new address details. Please note, changes are not guaranteed but we will make every effort to accommodate your request.

Tracking Number Issues

If your tracking number is not updating, allow 1-2 business days for a scan or update. If your package is not moving after this period, contact customer service with your order number.

Lost, Stolen, or Damaged Packages

If your order is lost, stolen, or damaged, please contact our customer service team with your order number for assistance. Additional documentation may be required.

Returned Packages

If your package is returned to the sender due to a failed delivery or incorrect address, contact customer service with your order number to request a reshipment and verify your shipping details.

For any further questions or concerns, please reach out to our customer service team at: info@raissayame.com

We are committed to ensuring your satisfaction and appreciate your cooperation with these guidelines.