We hope you love your product and feel totally satisfied and happy with it! However, if there is a problem with the product or it does not work out, you can contact us within 7 business days from the day you receive your order at info@raissayame.com with your Order Number ready, to request an exchange or refund. If the process is approved, the refund or exchange will be applied to the original method of payment and you should expect to receive it within 10-14 business days of processing.

Before returning any product, please consider the following aspects:

Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor.

Make sure that any items you would like to return are unused, in their original packaging and in sellable condition, with any labels or tags still attached. 

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.

Please be advised that due hygiene reasons we cannot accept returns for the following products if opened:

• Lipstick
• Lip Gloss
• Concealer+ Foundation
  *Items purchased at a discounted rate are final sale (non-refundable/not eligible for exchange) – Excludes newsletter welcome discount.
  *Your satisfaction is our top priority but RAISSA YAME reserves the right to deny returns/refunds for any reason (including abuse of the return policy).
  Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  You can always contact us for any return question at info@raissayame.com