For any further questions or concerns, please reach out to our customer service team with your order number at info@raissayame.com.
- Business Hours: Monday to Friday, 9 AM – 6 PM ET (excluding weekends and national holidays).
- Customer Responsibility: Ensure all information is correct when placing an order at checkout.
- Address Updates: Contact customer service within 24 hours of placing your order online to update the shipping address. While we cannot guarantee changes before dispatch, we will do our best.
For assistance, email: info@raissayame.com
- Tracking Number: Allow 2-3 business days for tracking information to be updated by the shipping courier.
- Free Shipping: Available for domestic orders with subtotals of $50 USD or more. Shipping rates for all orders are calculated at checkout.
- International Shipping: Subject to customs procedures which can affect delivery times. Cannot ship to P.O. boxes or military addresses. Duties and taxes vary by country and are calculated at checkout.
- Quoted Prices: All prices are in USD. Checkout prices are displayed in your selected local currency.
- Undelivered Packages: Shipping, taxes, insurance, and other applicable fees are non-refundable for refused or undeliverable shipments.
- Order Processing: Orders are packed, fulfilled, and dispatched in the order they are received. You will receive a separate email with tracking details once the shipping label is created. Check all email folders if you don’t see the notification.
- Shipping Estimates: Orders typically take 1-3 business days to be processed and dispatched. Additional 2-3 business days may be needed for tracking updates.
- Delays: Shipping estimates may be delayed during sales, events, promos, holidays, or new releases.
- Shipping Time: Orders are usually shipped within 3-4 business days.
- Delivery Time: Typically takes another 3-4 business days from dispatch.
- Tracking Updates: Allow 1-3 business days for tracking updates.
- Domestic Orders: USPS, UPS, and FedEx. A flat rate of $8.95 USD for standard shipping.
- International Orders: UPS Worldwide and DHL Express.
- Shipping Time: Orders are usually shipped within 5-10 business days.
- Delivery Time: Typically takes another 5-10 business days from dispatch.
- Tracking Updates: Allow 3-7 business days for tracking updates.
We offer return on foundation items within the first week of purchase.
- Contact the shipping courier with your tracking number.
- Contact customer service with your order number and proof of the courier’s response.
Contact customer service within 2 days of delivery with your order number and photos of the packing slip and received items.
Report a damaged claim within 2 days of delivery with your order number and photos of the damaged items.
- Domestic Orders: Eligible for free shipping with a subtotal of $50 USD or more.
- International Orders: Ineligible for free shipping. Taxes and shipping rates are pre-calculated at checkout.
Contact customer service within 24 hours of placing your order to request an address change. Provide your order number and new address in the following format:
NAME:
ADDRESS LINE #1:
ADDRESS LINE #2 (APT/FL/STE):
CITY:
STATE:
ZIP/POSTAL CODE:
COUNTRY:
Tracking updates may take 1-2 business days. If your package is not moving after 4 business days (domestic) or 7 business days (international), contact customer service with your order number.
Contact customer service with your order number for assistance with lost, stolen, or damaged packages. Additional documentation may be required.
If your package is returned to the sender due to a failed delivery or incorrect address, contact customer service with your order number to request a reshipment and verify your shipping details.